Last chance to buy - course closes 30 June

Now half price!

We all know how frustrating it is when people don't reply to our emails, or they reply to some but not all of our questions.

You will write clearer, more concise emails after this course. Your open and response rate will improve. No longer will you have to follow up numerous times.

This course is relevant for anyone who writes a lot of emails, but it is particularly useful for people new to the workforce. As well as learning how to write clear emails that get to the point, you'll gain an understanding of the conventions and etiquette of email communication.

What you'll learn

  • Email management and etiquette

    This course looks at how you manage your email correspondence. It also covers email etiquette, such as how you greet people and how you sign off your emails (cheers, regards, kind regards).

  • How to write emails that get results

    We all skim-read emails and you will get better results when you write specific subject lines and get to the point at the beginning of your email. Your emails need to short, well-structured and easy to read.

  • How to write difficult emails

    Some emails, such as following up unanswered emails, saying 'no' or giving critical feedback, can be hard to write. You'll learn some tips to help you write these difficult emails.

Course curriculum

  • 1

    email@work introduction

    • Introduction

    • Download emails@work e-book

    • Interview with a writing trainer

  • 2

    Manage your emails

    • Introduction and activities

    • How do you manage your emails?

  • 3

    Brush up on email etiquette

    • Introduction and activities

    • What courtesies do you like?

  • 4

    Think first

    • Introduction and activities

    • Who are you writing to and why?

  • 5

    Write specific subject lines

    • Introduction and activities

    • Write engaging subject lines (quiz)

  • 6

    Get to the point

    • Introduction and activities

    • Get to the point (video)

    • Structure your emails well (quiz)

  • 7

    Write well

    • Introduction and activities

    • Write simply (quiz)

  • 8

    Set the tone

    • Set the tone

    • Use an appropriate tone (video)

    • Tone (quiz)

    • Difficult emails

  • 9

    Pay attention to the detail

    • Introduction and activities

    • Pay attention to the detail (video)

    • Check the details (quiz)

  • 10

    Feedback and next steps

    • Feedback

    • Next steps


in Australian dollars

Time to press send

And take the pain out of writing emails

Mary Morel

Your instructor

I've been working with words most of my career – as a teacher, writer and corporate trainer. I've taught in-house courses on writing emails for several organisations.

I started my career as a secondary school teacher, then worked as a freelance writer and editor for many years before migrating into the corporate world, working as an editor and business-writing trainer.

In recent years, I've specialised in creating online writing and grammar courses, and working with individuals and organisations to improve the quality of their board papers.

I've written three books, including Write to Govern: How to write effective board papers.

I'm a Kiwi-Aussie based in Sydney, but my courses are used by people around the world. 


  • How long do I have access for?

    You have access until 30 June 2024 when the site will close forever.

  • Do you offer a money-back guarantee if the course isn't right for me?

    Yes, I offer a 7-day money-back guarantee. No questions asked.

  • Will I receive instant access to the course on payment?

    Yes, you receive instant access when you pay online. If you would prefer to pay by direct debit, you can contact me (details below) and I will send you an invoice.


For more information, email Mary Morel.

Ph: +61 400 686 600